Shutterstock 1477336916

Student Grievance Redressal

At RUAS, the welfare of our students is of utmost importance to us. Our carefully planned 4‑step redressal mechanism helps us not only address student grievances quickly, but also effectively. 

Students with complaints about non-academic issues like any instances of ragging or problems with accommodation, health insurance, scholarship, and cultural and sports events, can approach the Directorate of Student Affairs for redressal. 

Process of Student Grievance Redressal

Step 1: Lodging of complaint

Students are required to fill out the Student Grievance Form and submit the same via email or as a handwritten letter to the Director of Student Affairs. A copy of the complaint must be submitted to the Proctor of the department as well. 

Students must be sure to mention their credentials (name, course, year, etc.) in their complaint.

Step 2: Verification 

On receiving the complaint, the Directorate of Student Affairs will record and verify the complaint.

Step 3: Action

After verification of the complaint, the Department acts upon the complaint and takes the measures necessary to resolve the issue. 

Step 4: Intimating the Student

Once the complaint has been resolved, the student is informed about the outcome and the complaint is considered closed by the Department. 


Directorate of Student Affairs

Gnanagangothri Campus, New BEL Road
Bengaluru — 560 054
Email the complaints to studentgrievances@​msruas.​ac.​in
Contact No: 7624975162